Tuesday, 13 August 2013

Competitor Analysis

COMPETITOR ANALYSIS-
Competitor is nothing but rivals sellers, manufacturers ,product or services trying to capture market share, achieve same goals, increasing profit by trying different methods in price, product ,distribution and promotion.
For Colgate the main competitors in India  :
1. Pepsodent
2. Close up 
3. others (Amway-Blister ,VICO bujradanti ,dabur etc)
This competition is greatly affected Colgate in India and it production.
In the first half of calendar year 2011, Colgate Palmolive India's market share in the toothpaste market stood at 53.1 per cent, its highest since 1998, a rare instance of a market leader gaining new ground.
Aggressive marketing and huge 32% jump in spending  on advertising makes it’s sales better and better.
STRATEGIC POSITION
CATEGORY
VOLUME SOM%
MARKET SHARE
RELATIVE
SHARE
Toothpaste
53.1
1
2.3
·          Source ac Nielsen

VOLUME MARKET SHARE TILL MAR-2011
NAME
2008
2009
2010
APR-MAR 2010
APR-MAR 2011
Colgate

Competitior1(market challenger)

all other(market follower)
49.4

24.5

26.1
52.4

22.8
24.8
53.5

22.5
24.0
52.9

22.6
24.5
53.1

22.8
24.1
 * wikipedia
PORTER’S FOUR CORNER MODEL

This model designed by Michael porter describes best about a competitors course of action.
Motivation – drivers
This helps in determining competitor's action by understanding their goals (both strategic and tactical) and their current position vis-à-vis their goals. A wide gap between the two could mean the competitor is highly likely to react to any external threat that comes in its way, whereas a narrower gap is likely to produce a defensive strategy. Question to be answered here is: What is it that drives the competitor? These drivers can be at various levels and dimensions and can provide insights into future goals.
·         The likely entry of the world's largest consumer goods company, Procter & Gamble (P&G), into the Rs.4,500-crore branded oral care sector in India is creating ripples for Colgate.
·         Both Crest and Oral-B are very strong global brands. In fact, Crest is the largest selling brand in the US.
·         GlaxoSmithKline Consumer forayed into the sector by launching Sensodyne, while Future Group launched its toothpaste brand Sach.
·         Colgate is facing stiff competition from HUL & DABUR. later’s share increased from 10% to 15%.
Motivation – management assumptions
The perceptions and assumptions the competitor has about itself and its industry would shape strategy. This corner includes determining the competitor's perception of its strengths and weaknesses, organization culture and their beliefs about competitor's goals. If the competitor thinks highly of its competition and has a fair sense of industry forces, it is likely to be ready with plans to counter any threats to its position. On the other hand, a competitor who has a misplaced understanding of industry forces is not very likely to respond to a potential attack. Question to be answered here is: What are competitor's assumption about the industry, the competition and its own capabilities?
  • Colgate India, which, so far, has not been too aggressive on the publicity front, has roped in tennis star Mahesh Bhupathi and film star Rahul Bose as brand ambassadors for its flagship brand Colgate Total.
·         To sustain our leadership, we are chalking out a three-pronged strategy, which includes, innovations, innovative integrated marketing plans and oral care awareness programmes, Rekha Rao, vice-president-marketing Colgate-Palmolive told FE.

Actions – strategy
A competitor's strategy determines how it competes in the market. However, there could be a difference between the company's intended strategy (as stated in the annual report and interviews) and its realized strategy (as is evident in its acquisitions, new product development, etc.). It is therefore important here to determine the competitor's realized strategy and how they are actually performing. If current strategy is yielding satisfactory results, it is safe to assume that the competitor is likely to continue to operate in the same way. Questions to be answered here are: What is the competitor actually doing and how successful is it in implementing its current strategy?
·         We see a big opportunity for growth in driving the penetration of the oral care category. With around 35 % of people still not using toothpastes, it offers us a huge opportunity-p&g.

Actions – capabilities
This looks at a competitor's inherent ability to initiate or respond to external forces. Though it might have the motivation and the drive to initiate a strategic action, its effectiveness is dependent on its capabilities. Its strengths will also determine how the competitor is likely to respond to an external threat. An organization with an extensive distribution network is likely to initiate an attack through its channel, whereas a company with strong financials is likely to counter attack through price drops. The questions to be answered here are: What are the strengths and weaknesses of the competitor? Which area is the competitor strong in?
·        P&G is flying high on it’s two strong global brands crest and oralB.crest is the market leader in America and brazil.
·        HUL is targeting youth segment through it’s strongest supply chain.
Colgate is also facing stiff competition from dabur as this product is doing good job in herbal toothpaste market by creating it’s image as pioneer of “ayurvedic” brand.   

Buying decision process

Buying Decision process
Customer’s buying decision is always volatile and it takes a rigorous marketing technique to impact customer’s buying behavior.
There are various factors that influence customer buying behavior.
CULTURAL, SOCIAL AND PERSONAL:-
·       Culture which impact a person’s wants and behavior. From beginning a child acquires a set of values, perception and preferences through his family or specifically from his parent.
·       Social factor affects during grown-up and growth stages. So, youths are more affected by social factors.
·       Some of the factors that affect personally and change the buying decision individually.

 Some advertisements affecting above factors
In this advertisement Colgate is not targeting  child but targeting their parents to use Colgate regularly as it is approved by dentists and contains fluoride for better and stronger teeth. Here Colgate is influencing a cultural factor that may change habit of kids to use Colgate, regularly advised by their parents .
In this advertisement Colgate is targeting youths and tries to influence them by showing how freshness affects personality.

 For above two advertisements Colgate is targeting specific problems faced by customers.
In first case for sensitive pro it tried to convince general public that if you have sensitive problem in your teeth this product is definitely for you .they are using different individuals in their add to make believe yourself that if you have a problem like them you can follow what they do and feel better.
In the second add it tries to show the smile of a renowned celebrity and her whitening teeth. this  add caries the message for it’s customer is that get a visible white teeth like your loved icon and gain some reputation by smiling freely with your visible smile .it also give guaranty to make your teeth one shade whiter   in one weak which gives some type of assurance in customers to buy this product.
PSYCHOLOGICAL PROCESS:-
Even Colgate is a oral care product .some amount of process involved in “what to buy” in consumer mind thus affecting psychological process of buying. This is where MASLOW’S hierarchy of need plays an important role.
How memory affecting buying decision

The Buying Decision Process: Five Stage Model
PROBLEM RECOGNITION-In Colgate case the need to use toothpaste as a oral care product or medicine .This is where the customer will recognize the problem.
INFORMATION SEARCH-Colgate is a premium toothpaste brand and well known among Indians. But with growing market competition it needs to update customer everything that happens with its product like “why-how-who-which-what”.
EVALUATION OF ALTERNATIVES-In competitive market Colgate is doing good practice by regularly introducing variety of sub-categorized product to give its consumer a multidimensional platform to choose different sub-categorized product.
PURCHASE DECISION-In above stage the consumer has already made perception about various brands and has an intention of buying the most preferred brand. With customer friendly pricing and options of buying in various quantities along with brand image will help the customer in finally choose COLGATE toothpaste as a solution to his problem recognition.
POST PURCHASE BEHAVIOR-After consumer has bought Colgate toothpaste, the marketer needs to look at customer’s post purchase satisfaction. so that consumer buy their toothpaste again and again. If the customer happy with the product then need to maintain that product quality with some additional value to make customer slightly more happy and if customer is not satisfied company should try to find out the problem and solve them as soon as possible. They should try to maintain a relation with customer so that every development in both sides can be visible to each other thus may make customer loyalty.


Creating customer value

CREATING CUSTOMER VALUE

Colgate as a product so far succeeded in retaining its customer value. It created different toothpaste for different customers by identifying different customer attributes and satisfying them by giving benefits to customer values.
CUSTOMER PERCEIVED VALUE:-

·       It’s the evaluation done by customer by considering all the benefits in terms of product offerings and perceived alternatives.
·       In case of Colgate toothpaste we will consider two things
1-total customer benefit 2-total customer cost
TOTAL CUSTOMER BENEFIT:-
·       In case of Colgate product benefit, image benefit comes under total customer benefit.
·       Colgate gives total satisfaction to it’s customers by diversifying it’s product according to the needs of different needs of it’s targeted customer groups.
·       For example:-
        Colgate strong-for rural and urban customers who believes in protecting their teeth and cost effective toothpastes. It cleans, strengthens, protects teeth and breath.Colgate’s Original formula uses active fluoride to keep teeth and gums healthy.
      Colgate total-for urban customers who believes in 12 hour protection and mouth freshness .theses type of customer doesn't look towards cost but quality and effectiveness of product.
   Colgate advanced fresh gel-this is made for young customers who believe in added flavor booster to keep breath ultra fresh for up to 12 hours.
   Colgate max fresh tooth paste-this is a product for those who believes in contains concentrated mouthwash beads that leaves the users mouth ultra clean and fresh.
Colgate visible white-this toothpaste is for those who give importance on whiteness of teeth rather than freshness.

·       In case of image benefit Colgate created an image of a toothpaste made for India and advertised itself as a brand recommended by doctors.
·       It ‘s showing itself in India as a toothpaste made for oral care only by associating itself with ‘Ida’- Indian dental association and creating awareness by doing oral care awareness events.

TOTAL CUSTOMER COST-

·       Monetary cost, availability and psychological cost comes under Total customer cost.
·       Monetary cost comes under pricing and this one plays a vital role in any products selling. bellow are the pricing of different Colgate toothpaste:-
NAME
QUANTITY
Wt.
Price(Rs.)
visible white
1
100g
68.00
Max fresh
1
150g.
64.00
Total 12
1
75g.
40.00
strong teeth
1
100g.
35.00
Sensitive pro
1
100g.
78.00




·       Bellow are some comparison between Colgate product to that of competitive product pricing.
Colgate
Wt.
price
competitor
Wt.
price
Max fresh
150g
64.00
Pepsodent center fresh
150g.
75.00
Sensitive pro
100g
78.00
Sensodine rapid relief
100g
120.00
Total 12
75g.
40.00
Pepsodent germi check plush
150g
95.00
Strong teeth
100g.
35.00
Himalaya complete care

175g
75.00
·       From the above table analysis of pricing it is known that Colgate maintains a strong competitive pricing with  other market competitors and hence successfully taking the advantage of monetary cost .
·       Colgate presence in India is way back than any other toothpaste. with it’s  strong presence everywhere in India from mom & pop shop to big mall and from metro cities to rural village it is now easily available to customers.
·       With strong brand presentation, availability, competitive pricing and variety product range  it holds a psychological cost benefit in the minds of customer.